Terms & Conditions


These general terms and conditions apply to all deliveries by Lily & Hund Inh. Q. Flegel (hereinafter "Lily & Hund") to consumers.

A consumer is any natural person who concludes a legal transaction for a purpose that is predominantly neither commercial nor self-employed.

Contractual partners

The purchase contract is concluded with Lily & Hund, owner: Quyen Flegel, Skalitzer Str. 83, 10997 Berlin.

Conclusion of contract

The presentation of the products in the online shop does not represent a legally binding offer, but only an invitation to order.

By clicking the button [Buy for a fee] you place a binding order for the goods listed on the order page. Your purchase contract is concluded when we accept your order by sending an order confirmation by email immediately after receiving your order.

Right of withdrawal

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

If you, as a consumer, make use of your right of cancellation in accordance with our cancellation policy (available at https://www.lilyundhund.de/right-of-withdrawal-instruction), you will have to bear the regular costs of the return.

Prices and shipping costs

The prices stated on the product pages include the statutory value added tax and other price components.

In addition to the prices stated, we charge the shipping costs stated during the purchase process for delivery within Germany. From an order value of 30 euros, delivery within Germany is free of charge. The shipping costs are clearly communicated to you on the product pages, in the shopping cart system and on the order page.

There are no other taxes or costs.


Delivery within Germany will be carried out with Deutsche Post, PIN AG, DHL, Hermes, GLS or DPD. The shipping method and the shipping service provider are clearly stated again on the order page.

The delivery time is up to 7 days from receipt of payment. We point out any deviating delivery times on the respective product page.


Payment is made in advance. Payments by bank transfer, PayPal or debit / credit card (Visa, Mastercard) are accepted. If you choose the payment method "bank transfer", we will give you our bank details in the order confirmation and deliver the goods after receipt of payment.

Retention of title

The goods remain our property until they have been paid in full.

Dispute resolution

The EU Commission has created an internet platform for the online settlement of disputes. The platform serves as a contact point for the out-of-court settlement of disputes regarding contractual obligations arising from online sales contracts. More information is available at the following link: http://ec.europa.eu/consumers/odr. We are ready to settle disputes with consumers to participate in a dispute settlement procedure before a consumer arbitration board. The responsible consumer arbitration board is: Universalschlichtungsstelle des Bundes Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. To resolve the disputes mentioned, we will participate in a dispute settlement procedure before this point.